Shipment Damage - Inspect your shipment immediately for any damage. Report the damage immediately to the shipper (UPS, FedEx, US Mail, or other carrier). Wait for the shipper to inspect and/or pick-up the package. Call us and report the incident.
Shipping Errors must
be reported within 5 working days of
receipt of order.
Shipping Rate Chart is
for Continental United States only. Alaska and Hawaii customers will be contacted with actual shipping charges prior to order fulfillment.
Up to $25.00 ------ $7.00
$25.01 - $50.00 ------ $8.00
$50.01 - $100.00 ------ $9.00
$100.01 - $200.00 ------ $11.00
$200.01 - $300.00 ------ $13.00
$300.01 - $500.00 ------ $16.00
$500.01 - $1000.00 ------ $18.00
$1000.01 - $1500.00 ------ $22.00
$1500.01 - $2000.00 ------ $27.00
$2000.01 - $3000.00 ------ $30.00
$3000.01 - $4000.00 ------ $40.00
$4000.01 - $5000.00 ------ $50.00
$5000.01 and up ------ Actual Shipping
AK and HI – call for pricing
Your Total Protection,
No Mistake, Risk Free Guarantee
We won't let you
make a mistake! Period. You are trying
to solve a problem and you can count
on us to help you. We make sure you
get the right product, at a fair price,
to meet your needs.
We encourage you to Call
us first if you have any questions. That
phone call could save you needless
You Need to Return an Item Call us within 30 days of receiving your order.
your ordered just doesn't meet your needs,
let us know immediately so that we can
work with you. When you call, we can
help determine if another product will
work better. Of course, if you want to
return the product for credit, we’ll
give you a return authorization number
to return the order and you will receive
- Be sure to keep all
your packing materials (including original
carton, product packaging and warranty
information) until you are sure the
product is right for you.
us to receive a Return Authorization
Number (it helps us speed your exchange,
credit or refund). We can help
at this time to recommend another
product that may be more helpful. Let
us know if you want credit, exchange
- Re-pack the item in
its' original carton, with all product
manuals and related items. Ship
the carton back insured. Include the
- Write the Return Authorization
Number on the package. We cannot accept
a return without that RA Number on
We will refund
you the purchase price of the products.
We cannot refund the shipping costs.
Please note that we reserve the right
to charge a minimum 20% restocking fee
if these return procedures aren't followed
or product items are missing.